{"id":173,"date":"2026-08-22T01:20:17","date_gmt":"2026-08-21T22:20:17","guid":{"rendered":"https:\/\/www.onurpolat.av.tr\/?p=173"},"modified":"2026-08-22T13:53:03","modified_gmt":"2026-08-22T10:53:03","slug":"ayipli-mal-hizmet-tuketici-haklari","status":"publish","type":"post","link":"https:\/\/www.onurpolat.av.tr\/?p=173","title":{"rendered":"Ay\u0131pl\u0131 Mal veya Hizmette T\u00fcketici Ne Yapabilir?"},"content":{"rendered":"<p class=\"polat-lead has-lead-font-size wp-block-paragraph\">Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn veya hizmet vaat edileni kar\u015f\u0131lam\u0131yorsa yaln\u0131zca servisin insaf\u0131na ba\u011fl\u0131 de\u011filsiniz. Ko\u015fullar\u0131 varsa iade, de\u011fi\u015fim, bedel indirimi veya \u00fccretsiz onar\u0131m haklar\u0131ndan biri se\u00e7ilebilir.<\/p><h2 class=\"wp-block-heading\">Ay\u0131p ne demektir?<\/h2><p class=\"wp-block-paragraph\">\u00dcr\u00fcn\u00fcn kararla\u015ft\u0131r\u0131lan \u00f6rne\u011fe veya teknik \u00f6zelliklere uymamas\u0131, normalde ta\u015f\u0131mas\u0131 gereken \u00f6zelli\u011fi ta\u015f\u0131mamas\u0131 ya da reklamdaki vaadi kar\u015f\u0131lamamas\u0131 ay\u0131p say\u0131labilir. Hizmetin s\u00f6zle\u015fmede belirlenen s\u00fcrede ba\u015flamamas\u0131 veya beklenen makul fayday\u0131 azaltan eksiklik ta\u015f\u0131mas\u0131 da ay\u0131pl\u0131 hizmet g\u00fcndeme getirir.<\/p><p class=\"wp-block-paragraph\">Fatura, sipari\u015f kayd\u0131, ilan ekran\u0131, \u00fcr\u00fcn foto\u011fraf\u0131, servis fi\u015fi, kargo tutana\u011f\u0131 ve sat\u0131c\u0131yla yaz\u0131\u015fmalar\u0131 saklay\u0131n. Sorunu \u00f6\u011frendi\u011finizde sat\u0131c\u0131ya yaz\u0131l\u0131 bildirim yapmak ispat\u0131 kolayla\u015ft\u0131r\u0131r.<\/p><h2 class=\"wp-block-heading\">Hangi haklar kullan\u0131labilir?<\/h2><p class=\"wp-block-paragraph\">T\u00fcketici, ko\u015fullar\u0131 varsa s\u00f6zle\u015fmeden d\u00f6nerek bedelin iadesini, ay\u0131p oran\u0131nda indirim, \u00fccretsiz onar\u0131m veya ay\u0131ps\u0131z misliyle de\u011fi\u015fim isteyebilir. Se\u00e7ilen hakk\u0131n yerine getirilmesi imk\u00e2ns\u0131zsa ya da orant\u0131s\u0131z g\u00fc\u00e7l\u00fck do\u011furuyorsa kanundaki s\u0131n\u0131rlar uygulan\u0131r.<\/p><p class=\"wp-block-paragraph\">Garanti s\u00fcresinin devam etmesi \u00f6nemlidir; ancak \u201cgaranti bitti\u201d cevab\u0131 her uyu\u015fmazl\u0131\u011f\u0131 otomatik olarak sona erdirmez. Ay\u0131b\u0131n ne zaman ortaya \u00e7\u0131kt\u0131\u011f\u0131, kullan\u0131m \u00f6mr\u00fc ve zamana\u015f\u0131m\u0131 ayr\u0131ca incelenir.<\/p><h2 class=\"wp-block-heading\">Nereye ba\u015fvurulur?<\/h2><p class=\"wp-block-paragraph\">Uyu\u015fmazl\u0131\u011f\u0131n de\u011feri her y\u0131l ilan edilen parasal s\u0131n\u0131r\u0131n alt\u0131ndaysa t\u00fcketici hakem heyetine, \u00fczerindeyse t\u00fcketici mahkemesine ba\u015fvurulur. G\u00fcncel s\u0131n\u0131r ba\u015fvuru tarihinde Ticaret Bakanl\u0131\u011f\u0131ndan kontrol edilmelidir. T\u00fcketici mahkemesinde dava a\u00e7\u0131lmadan \u00f6nce zorunlu arabuluculuk kural\u0131 ve kanundaki istisnalar ayr\u0131ca de\u011ferlendirilir.<\/p><div class=\"wp-block-group polat-source-note has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"has-small-font-size wp-block-paragraph\"><strong>Resm\u00ee kaynaklar:<\/strong> <a href=\"https:\/\/www.mevzuat.gov.tr\/mevzuatmetin\/1.5.6502.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun<\/a>. Bu yaz\u0131 genel bilgi verir; ba\u015fvuru yolu ve s\u00fcre, olay\u0131n ayr\u0131nt\u0131lar\u0131 ile g\u00fcncel mevzuata g\u00f6re ayr\u0131ca incelenmelidir.<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>\u0130ade, de\u011fi\u015fim, bedel indirimi ve \u00fccretsiz onar\u0131m haklar\u0131 ile hakem heyeti ve mahkeme ba\u015fvurular\u0131.<\/p>\n","protected":false},"author":1,"featured_media":145,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-173","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tuketici-hukuku"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ay\u0131pl\u0131 Mal veya Hizmette T\u00fcketici Ne Yapabilir? - Ekrem Onur Polat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.onurpolat.av.tr\/?p=173\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ay\u0131pl\u0131 Mal veya Hizmette T\u00fcketici Ne Yapabilir? 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